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I am so happy I found Richard from R&R Carpet Cleaning Services. First, let's talk customer service...Excellent from start to finish. The initial telephone conversation was pleasant, professional and detailed. I hung up knowing exactly what was going to be done at what time on what date and how much it was going to cost. Richard was on time and just as pleasant and professional in person. We had been having issues with our dog having accidents in certain areas because he is getting old. Richard assured me that all the stains and bad smells would be gone and it would take about an hour. Now let's talk about the quality of service... An hour later, he invited me to inspect the rooms that he cleaned and my expectations were exceeded by far. Each room smelled clean and fresh and the carpet looked like new. It was clean, stain-free and brighter! I had actually forgotten what the original color of the carpet was and now I remember that I had picked it out because I wanted it to brighten the room. I feel like I got new carpeting but my pockets are still full for Christmas! Which brings us to affordability...R&R offered one of the most economical quotes I found when pricing carpet cleaning services in my area. They are currently advertising specials on various sites and I couldn't find a better deal His price was great from the start and now, seeing the service and results that I got, I feel like it was a steal. To finish up, Richard was done on schedule, gave me after-care instructions and his card in case I have any questions or concerns. It was a great experience from start to finish. My dog is not going to be allowed in the carpeted areas anymore but I put a reminder on my calendar to call Richard in January, after the holidays to clean the carpet through the entire house. It will be great to spruce up for the new year after a house full of guests through the holidays. These days, everyone wants reviews on social media but it's rare when a person or business impresses a customer enough to inspire them to write a lengthy and detailed review and I'm happy to say that Richard's customer service made we what to do just that.
I've used this service twice now. The first time, my carpet looked so great that there was no question we'd be bringing him back. It looks even better the second time around. Richard is extremely conscientious and brings the right equipment, including several big fans to help the carpet dry faster. Prices are very reasonable and as-quoted. No gimmicky upselling.
Great services!!!!! Great Communication he was on point on time while I was out of town, everything went so smooth. I went over my room size budget but he didn't charge me and we are very please with the result. I promise you won't regret R&R best carpet service EVER
Richard provides excellent service and is really nice and professional. His work came out fantastic and I am very pleased. His prices are great compared to other places. I will be contacting him in the future for sure.
Richard did a fantastic job at an affordable price! Great customer service!
Richard is the man. We have been using him for over 4 years. He is courteous and takes and immense amount of pride in his work. He is timely, professional and he will make sure that your carpets are in the best shape that they can be. I would and have recommended R&R to my friends.
very professional and exceptional service!!they really did a good job on our carpet!!I will definitely recommend them!
Richard did an amazing job. My rugs were completely ruined from my dog having accidents and Richard managed to make them look brand new! This is my second time using this company and I won't be using anyone else. Worth every penny I promise.
I can't be more satisfy... on time, a matter fact the young man was here 15 min early very helpful and friendly he was in and out in no time... he showed me everything he had done went beyond what I expected for a carpet cleaning service... If YOU need a carpet clean let me tell u R&R CARPET CLEANING SERVICES is the right place for you... special thanks to Richard for the great work and attitude...
We have two toddlers and an incontinent dog and all pretty much live in the living room. Our carpets and couch are embarrassingly dirty. We found R and R through Craigslist, and they were able to fit us in the next morning. Richard was exactly on time, kept to his timeline, was professional and accommodating considering we had housekeepers working simultaneously. Excellent result, too.